Logging In for the First Time

As we move to our new Integrated League Management System, we appreciate that you may have questions about logging in for the first time.

While we have tried to make the process as easy as possible for our existing families by converting the information from our previous system, it also means that the answers will differ based on your particular situation.

In general, appreciate that our system consists of Users (parents and guardians who actually login to the system) and Players (their children who play in the League.) Users are linked to the Players, which gives them access rights to view player information and to perform actions such as registration. However, a user must first log into the system with a valid email address and password in order to access the player information they are linked to.

If your child played in our League in the spring 2010 season, the parent /guardian who registered your child provided contact information, including their email address, during registration. This information was used to create a user account for that parent / guardian in our new system, with the appropriate access to each child registered. If information was provided for a second parent, including email address, both parents were setup in the new system for the registered players.

Communications have been sent to the converted parent email addresses that allow you to assign your password and to access your player information by using the link in the communication. This is the easiest way to login for the first time.

Possible Issues

My child is registered but I didn't receive an email with a link to verify my information and create my password. You can still assign your password and login by using the "Don't know your password?" link from the bottom of the login box on the left hand side and following the instructions.

I don't know which email address I used to register my child.
When you use the "Don't know your password?" link, you will be prompted for the email address you need the password for. If the address you enter is in the system, it will email you a link to complete the process. Otherwise, it will tell you that the address is not valid in the system, and allow you to try a different one.

I don't have access to the email address I used during registration and therefore can't receive the email to reset the password.
Send an email to our Webmaster at webmaster@pleasantonamerican.com using your current email account and specify the previous email address. Note: Because this may affect the access to your child's information, you may be contacted prior to this change to verify your identity.

My spouse registered our child, but I'm the one that should really be receiving the emails during the season.
It's not a problem for both of you to receive email information about your child.

First, use this link to register as a new user. This will enable you to log in to the system.

Once you are created as a user in the system, someone with existing rights to the player has to give you access by authorizing you on the player screen. They can do this by logging in and going to Parent Information->Player and clicking on the player you need rights to. Use the "Provide Access Rights to an Additional User" button to enter the email address of your login.

You will need to repeat that last process if you have multiple players.

I only entered my email address during registration. How does my spouse now get access?
If the email information for only one parent/guardian was provided during registration, it is not a problem to add your spouse as a user with rights to your players.

First, have them use this link to register as a new user. This will enable them to login to the system. It will also be able to tell them if there was an account created for them, but maybe the email wasn't delivered. Just follow the instructions on the screen.

Once your spouse is created as a user in the system, someone with existing rights to the player has to give them access by authorizing them on the player screen. You can do this after you have logged in by going to Parent Information->Player and clicking on the player you wish to give them rights to. Use the "Provide Access Rights to an Additional User" button to enter the email address your spouse used to create their login.

You will need to repeat that last process if you have multiple players.

When I registered my child, I realize that I used the same email address for both parents.
When you assign your password to your account, you can change the parent information to that most appropriate for that email address.

You don't have to have more than one parent registered in the system, but, by having separate email addresses, both parents can receive information on topics such as upcoming season registrations and informational emails during the season, including timely situations such as rainouts. As your email login also identifies your volunteer activities for the League, it is also how we will be assigning appropriate access rights for team staff and League officials.

My spouse and I each registered a child under our individual email address, and we each only have access to that child.
You each just need to provide access rights to the player the other parent registered.

You can do this after you have logged in by going to Parent Information->Player and clicking on the player you wish to give them rights to. Use the "Provide Access Rights to an Additional User" button to enter the email address your spouse used to create their login.

You will need to repeat the process for the player each parent registered.